Salesforce Architect – Roles and Responsibilities

Key Responsibilities

1. Strategic Solution Design

• Translate complex business requirements into scalable, efficient Salesforce solutions.
  
  
• Design and maintain the overall architecture of Salesforce org(s), including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom apps.
  
  
• Define enterprise-wide architectural standards and governance practices for Salesforce development and integrations.
  
  

2. Stakeholder Collaboration

• Act as a technical advisor to executives, product managers, and stakeholders, providing strategic input on Salesforce capabilities and limitations.
  
  
• Work closely with business analysts, admins, developers, and QA teams to ensure end-to-end solution alignment.
  
  

3. Technical Leadership

• Lead the technical implementation of Salesforce projects, including configuration, customization, and integration.
  
  
• Guide development teams with architectural blueprints, data modeling strategies, and scalable code frameworks.
  
  
• Review and approve solution designs, code, and system configurations to ensure architectural integrity.
  
  

4. Integration and Data Management

• Oversee integrations between Salesforce and external systems (ERP, marketing platforms, data lakes, etc.) using APIs, middleware (e.g., MuleSoft), and ETL tools.
  
  
• Design and implement robust data models and ensure data governance, quality, and security across the platform.
  
  

5. Security and Compliance

• Ensure Salesforce solutions comply with internal security policies, regulatory requirements, and industry best practices (e.g., GDPR, SOX).
  
  
• Manage user access, role hierarchy, permission sets, and shield platform encryption strategies.
  
  

6. Platform Optimization and Innovation

• Continuously evaluate the latest Salesforce features, releases, and AppExchange solutions to drive innovation and efficiency.
  
  
• Identify opportunities to automate business processes and improve user experiences.
  
  

7. Documentation and Enablement

• Create and maintain detailed documentation of architecture decisions, technical specifications, and system configurations.
  
  
• Provide training, mentorship, and technical guidance to Salesforce developers, admins, and other team members.
  
  

Required Experience & Skills

• Proven experience as a Salesforce Architect with multiple large-scale implementations.
  
  
• Expertise in core Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).
  
  
• Deep knowledge of Apex, Lightning Web Components (LWC), SOQL, and integration frameworks.
  
  
• Familiarity with DevOps processes, CI/CD tools, and source control systems (e.g., Git, Copado, Gearset).
  
  
• Salesforce certifications strongly preferred: Application Architect, System Architect, and/or Technical Architect (CTA).
  
  

Reporting Structure

The Salesforce Architect will report to the Head of Digital Strategy / Chief Technology Officer (CTO) and will work in close coordination with Product Management, Engineering, and Business Systems teams.

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